Phonepower VOIP poor bad quality service and very poor software configuration “SIP agent”?
I purchased the phonepower with a two years plan, buy one year and get the 2nd year free, it’s a good deal, if the phone works 
, but it has been a nightmare for me. I spent endless hours with their Tech support, and I think by now I know all of them by name , nice guys, but bad VoIP phone, service and definitely software configuration.
The first 8 months, the service worked okay, phone will disconnect couple of times a week, but I was okay with that. All changed, with not changes on my end. For the last 4-5 months, the phone hardly worked once a week on an average, every single time the phone is down, I am told by the Tech support that I have exceed my “SIP agent count”, when that happens, the phone shuts down, and it will require me to call or email the Tech support to rest it, which can be a long process, and many times I have to make several requests for the phone to work again, even after the SIP agent has been reset.
I have done everything they have asked of me to do, I switch from Capricorn to Aquarius to eliminate this issues, as they requested, I also switched and paid for a Static IP address, I reconfigured the Grandstream frotn modem as they suggested, I also contacted my Internet provider, my phone company and ADSL, all gave me a clean bill of health on the line, not to mention, I never had a problem using the internet at all, no disruption what so ever, yet, they tell the SIP agent kicks because poor connection, and it's set for 5 count and then you are out for good.
Not really sure if the SIP agent something all VoIP uses with the same criteria these guys are doing, or these guys thought to be smarter.
If any one has the same problem with it, please share with me your experience, I am thinking to post a Facebook page “ Phonepower with a busy dial tone”
Bottom line, it’s one of those companies, if the products works, you are good, but the minute you need help or got a lemon, forget it. This phone and service has been a waste of time, and I highly don’t recommend it.
Hey Readers! I’ve been comin across some crazy stuff the past few days from a few different blogs around the web which I just had to share with you. Check em out below…
It is common for the ANI to be an invalid value in VoIP calls. Calls with an invalid ANI are rated at the higher intra-state rate if completed. … Read More…
Telio Bundles Teliophone with iPad
A combination of Telio offerings can replace traditional fixed, video and mobile telephone services by using the Telio VoIP solution over a fixed or mobile … Read More…
American Institute for Cancer Research Migrates to VoIP the 'Painless' Way …
Phybridge's UniPhyer helped AICR overcome this challenge by enabling it deploy VoIP quickly and affordably using existing telephone lines already installed … Read More…
That’s all the news for today guys, so until next time, thanks for stopping by.
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